Let’s get your audio moving.

Find a fix for common problems, or prepare a diagnostic report to share with the site owner.

My audio will not open

Try an MP3 or WAV file under 200 MB. A file extension does not guarantee that the audio inside uses a codec your browser supports. Test the original demo to check whether playback works in the browser.

The waveform image is unavailable

Complete waveforms require files up to 5 minutes and 25 MB. For longer recordings, trim the original audio in an audio editor first. Video preview and clip export remain available for supported larger files.

The video export stopped

Keep the tab visible, leave your device awake, and export a clip of 5 minutes or less. Try 720p or a shorter segment if recording fails. The export menu shows only the formats supported by the browser.

I cannot access the microphone

Microphone input requires a secure HTTPS connection or localhost, browser support, and permission. Review the site permissions in your browser. You can also choose an audio file instead of using the microphone.

Installation and offline access

Use Install app for device-specific installation steps and the offline download status. Keep the app open online until it says Ready offline. If your browser has removed the offline files, reconnect and choose Retry offline download. Export your work before closing all app windows to apply a downloaded update.

Before sharing a problem

Check the step-by-step guides. A browser version, the action you took, and the error text are usually enough to start troubleshooting. Avoid including private audio in a help report.